trugym customer serviceUncategorized

Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Management ineffective and ambivalent. The company needs shutting down. All rights reserved. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. Awful!! This company doesnt care about its members, its purely about money for these people. The machines, if broken are repaired quickly. We also ensure all reviews are published without moderation. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. It would also be good to have some hit classes in the morning at 6. Consistently fail to keep to their own opening and closing times. Head office failed to respond to emails! Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. PREMIUM EQUIPMENT TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Companies can ask for reviews via automatic invitations. How many stars would you give TruGym? The response by the manager was delayed and unprofessional. I DO NOT RECOMMEND. It goes against our guidelines to offer incentives for reviews. townhomes for rent in pg county. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 13 After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Management ineffective and ambivalent. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. This week i have attended a tone class and a body pump, both were identicle. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. How many stars would you give TruGym? Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. We use dedicated people and clever technology to safeguard our platform. Trugym is just at the level that suits me. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Any attempt to contact head office is ignored. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. They are still charging me 6 months later and now have sent me a bill for over 50!!! I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . The gym had closed down suddenly in November 2021 and hasn't provided a refund. Completely recommend this gym for any women that are looking for a great gym for good value for money. I was asked if Id like to suspend or cancel my membership. How many stars would you give TruGym? I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. TrugymStop taking payments from new customers when you know full well that you are closed !!!! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 Join the 269 people who've already contributed. I think there are more people than the capacity of gym. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Les Mills instructors are required to complete updated training twice a year to remain accredited. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. The changing rooms are always clean and the same for the showers! Join the 271 people who've already contributed. The staff and instructors are lovely and always happy to help. Maybe they could squeeze in another floor mat area near the gym balls. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Highly recommended. Your experience matters. Totally disgusted with the service offered with no thought or effort of building a customer relationship. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. the gym is very clean, the staff are very friendly and always up for a laugh! A nice gym and I enjoy my early morning workouts. Understandably very angry!! I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. No matter how many times I try to contact them I never get a response. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. This happened on several occasions making me again not really want to use the pool and steam room. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. TruGym Complaints | TruGym #Fail We use cookies to ensure that we give you the best experience on our website. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. In the meantime, they have been taking money out of my account. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 With an attitude like this it will surely be closing down soon. Your experience matters. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. I tried to speak to the gym they said there was nothing they could do. However I have a major issue with the classes that are run as well as the management of the club. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Firstly, thank you for reporting this to us. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Anyone can write a Trustpilot review. How many stars would you give TruGym? I paid for a year membership and at that point had several months left. The money left my account and from that date I have never heard anything from them. Staff are really friendly but could be more helpful to newcomers. Be friendly. This hasn't happened and all attempts to contact them regarding this is being ignored. Great gym, always really clean. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Contact Us - truGym Great gym that everyone feels comfortable and Staff are an asset to the place. Lovely gym with great facilities! Having booked online, I would have expected an email letting me know. Companies can ask for reviews via automatic invitations. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. I find I spend more time on looking for the weights I need and connectors rather than actually training! Management is awful only good thing about trugym . It goes against our guidelines to offer incentives for reviews. Anyone can write a Trustpilot review. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Trugym Chathamarrrgh!!! Very clean and covid compliant. Join the 261 people who've already contributed. They definitely must have known about the closure. Fuming to be honest. Huddersfield gym- horrible service, old gym equipment. My contract expired and I cancelled my membership. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Went there this afternoon and there was signing stating the gym was forced to close. This suggests to me that they know they are not up to date. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. Find another gym do not get involved with them. !What a disgrace. Read Customer Service Reviews of trugym.co.uk | 5 of 14 - Trustpilot How many stars would you give TruGym? ?TruGym this is unlawful and action is being taken. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Staff on the phone where rude and abrupt and not helpful at all. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Hi,There are no induction classes for new joiners on weekends. Most of the equipment is very old and remains unfixed for long periods of time. Joined for a month at the Keighley branch in August 2013. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. I prefer to go in before work so at 6am and then use the sauna and steam room. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. The staff, although minimal, are friendly and helpful. They are now pursuing me for 234 claiming I never cancelled. From my experience and many others on the web they dont respond. I was paying double on a different gym and was always having problems but this is miles better. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . False advertising! Very clean with a good atmosphere and equiptment maintained to high levels. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Most staff are very polite. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. there are no fitness classes like totally shredded in the evening. Terrible service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you like swimming, prepare to be hugely disappointed! Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. Here are 8 tips for writing great reviews. Generally excellent facilties and equipment though can be a bit busy at times. I signed up back in August, waiting absolutely ages for it to open. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Awful!! I have paid for a year's membership through GymFlex and have no idea how to get my money back. i havent seen the gym manager, i dont know even if she exists, just heard there is one. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service Verification can help ensure real people write reviews about real companies. Would definitely recommend to a friend especially with the ladies only facility. Absolute disgrace of a place rude obese staff. Your experience matters. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Our 2022 Transparency . I'd be in two minds about renewing my membership next year. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Find out how we combat fake reviews. The Gym is crowded all the time. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. But I suppose you get what you pay for. Absolutely shocking customer service. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. No matter how many times I try to contact them I never get a response. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. It does seem that there are other members who have also not been refunded. This was a friendly gym in Boston Lincolnshire. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Verification can help ensure real people write reviews about real companies. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk - Trustpilot Steven Johnson Sonya Curry Photos, Caswell Memorial State Park, Monroe County, Ohio Arrests, Binghamton Police Department, Articles T

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