viagogo payment to sellerUncategorized

By using our Site, You agree to accept this Agreement. Why can't I see my order or sale in my account? viagogo - Buy & Sell Concert, Sport & Theatre Tickets To post a ticket for sale on viagogo You must first register with the Site. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. For example, if you bought tickets for the front row and ended up sitting near the back. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Ratings by category. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. 6.10 Notices. Your experience can help others make better choices. Report. Fears ticket scalping will surge as laws fail to rein in Viagogo - CHOICE This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. City and Colour Concert Tickets. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. 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Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. What are the viagogo Terms and Conditions? Thanks. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. Pros. How do I unsubscribe from your newsletter? Viagogo, based in Geneva, Switzerland, has not disclosed details of its . Start today for 5% back on up to $1,000,000 in branded sales. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. The comments below have not been moderated. Subculture Tour 2023. Location. 1.1 Introduction. 3.1 Accurate Descriptions. 'This is the benefit of working with a regulated and trusted platform like Viagogo. I entered the incorrect email when registering, how do I change it? But it is not just these sites where buyers need to be careful. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. Sellers: once your tickets have sold, viagogo charges a service fee. viagogo - Buy & Sell Concert, Sport & Theater Tickets 6.7 Third Party Information. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Viagogo - PayPal Community StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Buyers: viagogo charges a service fee on top of the ticket price. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. 5.2 Violations, Termination and Suspension. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. Leave the Archive. If You do not qualify, do not use the Services. Can anyone help me? Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Theres a problem with my wedding venue or supplier - what are my rights? Viagogo Reviews: What Is It Like to Work At Viagogo? Crucially in your case, this means. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. 1.2 Ticketing Exchange. Buying tickets to events | ACCC If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. Do I have to pay a service charge if the service is poor? Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. Tout of pocket as punters hit grasping ticket firm where it hurts and 2.1 Requirements. Find out more about salaries and benefits at Viagogo. If an event is rescheduled to another date, your tickets should be valid. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. The tickets were sold in October for 180, but so far I have not seen the money. viagogo payment to seller Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. Job Title. Copyright (c) 2006-2023, viagogo AG. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. As you could not provide the tickets for your sale 9799872, we have had to cancel this. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . 2.8 Work-life balance. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. When listing seated tickets, all tickets in the same listing must be consecutive seats. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. At no time do We provide the Buyer's payment information to the Seller. Victims of Viagogo | Hi All, I am a new member and have been in contact Note that Your payment may be withheld if you violate this clause. Be the first to hear about special offers. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). 4.2 Stolen Property. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Dec-23-2017 03:49 PM. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? What a load of shit, this site needs to GO. I sold my tickets on Viagogo as a sate sale. 2.10 Collecting Payment. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. How much does Viagogo pay per year? During this time, the Site will be temporarily unavailable. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. I sold a ticket on Viagogo .. and need help - Tripadvisor The ticket seller is responsible for giving you a refund for tickets to a cancelled event. What is the Viagogo booking fee? - Quora Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . Claim compensation You may be able to claim some compensation for loss of enjoyment. Viagogo is a secondary ticketing site. Event dates, times, venues and subject matter, which are listed on the ticket, may change. We do not allow any commercial relationship to affect our editorial independence. If tickets are not consecutive, then the Seller must create a separate listing. For American Express this is the 4 numbers on the front, right hand side of your card. I got food poisoning while eating out, can I get my money back? the particular seat or standing area your ticket is for, including the block of seats and row number. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. These steps apply to Personal accounts. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. How do I unsubscribe from your newsletter? that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. Please note that service fee amounts may vary by event and are subject to VAT. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. 3. 0. Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. How can I sell I Bonds - USA TODAY Blueprint - Sound Dollar That helps us fund This Is Money, and keep it free to use. 2.8 Notification. Shoppers are advised to double check card details when shopping on computers or mobile devices. . The fastest-growing and preferred acquisition channel for over half our multichannel sellers. But, if you plan to do this, you must tell your ticket seller in advance. How to spot a fake, fraudulent or scam website. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. Welcome to Amazon Seller Central This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Viagogo: MPs warn music fans not to buy from ticketing site You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Can I deliver the tickets using a different delivery method? You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. We may investigate complaints and violations of our policies. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. Dodgy tickets, huge mark-ups - what is Viagogo really up to? This fee will be deducted from your payment. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. viagogo - Buy & Sell Concert, Sport & Theater Tickets viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Apparently not. Hello has anyone had a successful outcome from viagogo through paypal. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 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