ebay seller doesn t accept returnsUncategorized

Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. I have a chrome plugin that replaces buyer with seller and seller with buyer. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. You'll also be responsible for covering return shipping costs. Shopping Cart Integrations ii. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. As a no returns seller, I still get the option to accept a SNAD. See Exclusions and special coverage. I received two return requests this evening. Evidence of successful delivery to the authenticator Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. SeePartial refund guidelines. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. Enter a return merchandise authorization number, if you use them. While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. To maintain that trust, we expect all members to treat each other with respect. This is at the seller's discretion. Big surprise there. You don't accept returns in your policy, and the buyer changed their mind about a purchase. This is a good option for low-value items. Enter the amount you wish to offer the buyer. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Read our most popular questions and answers about handling return requests from your buyers. if (document.context) document.write ("&context=" + escape(document.context)); In some cases, your response options may differ. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. See the table below for guidance on issuing a partial refund. Copyright 1995-2023 eBay Inc. All Rights Reserved. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Yes I understand how a snad works. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. Buyer's expect returns. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. and both eBay and Paypal would still side with them. Create a list of items the rule applies to. Refunds and billing for return shipping costs Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. You can also open your Returns dashboard and select View return details from beside the item. Both buyers and sellers must meet all applicable return requirements. For a low value item not worth paying return shipping for some sellers will just refund in full. See Partial refund guidelines. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. See Partial refund guidelines. In the last two cases the buyer keeps the item and gets refunded. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Buyer takes blurry 1990s cell phone photo and returns a different item. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. I am not saying that's what OP was doing, just informational, since they are new to SNADs. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. I feel that I am being totally screwed. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Help for buyers and sellers. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. '&charset='+document.charset : (document.characterSet ? Add a message to the buyer explaining why the refund wasn't full. I recently sold a dji osmo mobile on eBay, I specified no returns. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. i probably get osmo pocket instead." The buyer returned the item used or damaged. Please use this in a story so everyone knows. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. We've outlined yourresponse options below. On the next page you'll see the refund amount. See our page on, Would you like us to help with an open return request? On the next page you'll see the refund amount. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. You have 8 calendar days to review the return reques t and take action. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. Well which one is it? The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. You have 3 business days to respond to the request and resolve the buyer's issue. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Whats the point of offering sellers the option of not taking returns. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Buyers can find estimated delivery information in their Purchase history. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. Choose the item above to start resolving a return. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. Tip. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. This is the first time I have ever experienced an issue such as this. document.write ("?zoneid=2"); We'll then ask the buyer to post the item back to you within 10 business days. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. New comments cannot be posted and votes cannot be cast. Choose the item above to start resolving a return. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. So let me get this straight? Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. You are not alone. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. - edited if (document.context) document.write ("&context=" + escape(document.context)); When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery When listing an item, it's important to include your returns address - opens in new window or tab. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. If the buyer is responsible, choose your return address from the dropdown menu. Your reply explains just the opposite. Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. If I accept it, I can still require a return of the item & always do. Proof that the buyer collected the item The seller is required to respond and honor their returns policy. Ebay closes in buyers favor and tells me buyer completed the return within guidelines.

Welcome to . This is your first post. Edit or delete it, then start writing!